42078 Answered Questions of iPhone 4,3GS,3G

Grey strip and bottom of home screen

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Question:Grey strip and bottom of home screen


A grey strip has appeared at the bottom of my screen and covers the dock. There is no response when I touch the screen in this area, but if I access any of my applications or web pages from my screens, the whole screen is usable. When I press the home button to exit the app / web page, the grey strip reappears. The strip looks like (for want of a better description) the foil on an electric razor. Any ideas anyone? I have tried switching the phone off and back on, as well as a soft restore. I am now going to try a full restore thru itunes.
Iphone 3G iPhone OS 3.1.3

Answer:Grey strip and bottom of home screen


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These two support articles detail troubleshooting the touchscreen. If after following the steps here, and a restore, the problem still remains, you most likely have a hardware problem & an appointment at an apple store would be the next step:

Answer:Grey strip and bottom of home screen


OK - I figured it out - my kids managed to remove the apps from the doc leaving just the strip....I found them on one of the screens. Thanks anyway
Iphone 3G iPhone OS 3.1.3

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